TERMS & CONDITIONS

PRIVATE DAY, SUNSET, FULL DAY OR ISLAND HOPPING SAILING CRUISE

RESERVATION

  • To secure and confirm the date, a refundable deposit equal to 30% of the total amount will be charged on the day of the reservation.
  • The remaining balance will be charged 72 hours before the embarkation date.
  • In the case of special offers, full-day, or island hopping cruises, a non-refundable deposit equivalent to 30% of the total amount will be applied and the remaining balance will be charged 72 hours before the embarkation date.

CANCELLATION POLICY

For cancellations or any additional changes, SANTOSAILS requests that you provide notification via email to reservations@santosails.com

  • Cancellations within 72 hours before the embarkation date, no charge appears, and a full refund of the paid deposit/full amount takes place.
  • Any changes placed within 72 hours before the embarkation date are subject to availability and will not be charged with any extra fees. In case of no availability, a full refund of the paid deposit/full amount will take place, except in cases involving special offers.
  • Cancellations or any changes within less than 71 hours before the embarkation date, 100% of the full amount will be charged as a cancellation fee.
  • Refunds will typically be processed within 14 working days from the date the client notifies us, though the actual timeframe may vary depending on the originating bank.

SANTOSAILS reserves the right to cancel the cruise in the event of heavy rain, extreme winds, engine issues, material damage, or any other reason deemed necessary for the safety of all passengers.
In the case of a cancellation initiated by Santosails, a full refund of the deposit/full payment will be issued within 7 working days.

SHARED DAY OR SUNSET SAILING CRUISE

RESERVATION

  • To secure and confirm the date, a refundable deposit equal to 30% of the total amount will be charged on the day of the reservation.
  • The remaining balance will be charged 72 hours before the embarkation date.

CANCELLATION POLICY

For cancellations or any additional changes, SANTOSAILS requests that you provide notification via email to reservations@santosails.com

  • Cancellations within 72 hours before the embarkation date, no charge appears, and a full refund of the paid deposit/full amount takes place.
  • Any changes placed within 72 hours before the embarkation date are subject to availability and will not be charged with any extra fees. In case of no availability, a full refund of the deposit/full payment will take place, except in cases involving special offers.
  • Cancellations or any changes within less than 71 hours before the embarkation date, 100% of the full amount will be charged as a cancellation fee.
  • Refunds will typically be processed within 14 working days from the date the client notifies us, though the actual timeframe may vary depending on the originating bank.

SANTOSAILS reserves the right to cancel the cruise in the event of heavy rain, extreme winds, engine issues, material damage, or any other reason deemed necessary for the safety of all passengers.
In the case of a cancellation initiated by Santosails, a full refund of the deposit/full payment will be issued within 14 working days.

PAYMENT METHOD

KLEESTO our booking automation software connected to STRIPE

  • A Stripe payment is a secure and streamlined transaction processed through the Stripe payment platform. It enables our businesses to accept and process payments from our customers worldwide. Stripe collects and encrypts payment information, verifies payment method authenticity, and conducts fraud checks for secure transactions.
  • Once authorized, Stripe facilitates the transfer of funds from our customer’s account to our business’s account. Our businesses can monitor and manage payments in real-time with provided detailed transaction records and insights. In essence, a Stripe payment offers our businesses a reliable and efficient way to accept payments while ensuring the privacy and security of our customer data.
  • Stripe supports credit/debit cards like VISA, Mastercard, and American Express.