TERMS & CONDITIONS
PRIVATE DAY, SUNSET, FULL DAY OR ISLAND HOPPING SAILING CRUISE
RESERVATION
- To secure and confirm the date, a refundable deposit equal to 30% of the total amount will be charged on the day of the reservation.
- In the case of special offers, full-day, or island hopping cruises, a non-refundable deposit equivalent to 30% of the total amount will be applied.
CANCELLATION POLICY
For cancellations or any additional changes, SANTOSAILS requests that you provide notification via email to reservations@santosails.com
- Cancellations within 72 hours prior to embarkation, no charge appears, 100% refund of the total amount takes place.
- Any changes which will be placed within 72 hours prior to embarkation are subject to availability and will be not charged with any extra fees. In case of no availability, a full refund will take place.
- Cancellations or any changes within less than 71 hours prior to embarkation, 100% of the total amount will be charged as a cancellation fee.
- Refunds will be processed within 72 hours following the client’s notice.
SANTOSAILS reserves the right to cancel the cruise in the event of heavy rain, extreme winds, engine issues, material damage, or any other reason deemed necessary for the safety of all passengers.
In the case of a cancellation initiated by Santosails, a full refund of the deposit/full payment will be issued within 72 hours.
SHARED DAY OR SUNSET SAILING CRUISE
RESERVATION
- To secure and confirm the date, a refundable deposit equal to 30% of the total amount will be charged on the day of the reservation.
CANCELLATION POLICY
For cancellations or any additional changes, SANTOSAILS requests that you provide notification via email to reservations@santosails.com
- Cancellations within 72 hours prior to embarkation, no charge appears, 100% refund of the total amount takes place.
- Any changes which will be placed within 72 hours prior to embarkation are subject to availability and will be not charged with any extra fees. In case of no availability, a full refund will take place.
- Cancellations or any changes within less than 71 hours prior to embarkation, 100% of the total amount will be charged as a cancellation fee.
- Refunds will be processed within 72 hours following the client’s notice.
SANTOSAILS reserves the right to cancel the cruise in the event of heavy rain, extreme winds, engine issues, material damage, or any other reason deemed necessary for the safety of all passengers.
In the case of a cancellation initiated by Santosails, a full refund of the deposit/full payment will be issued within 72 hours.