CANCELLATION POLICY

DAY, SUNSET, OR FULL DAY CRUISE

Regarding cancellations or additional changes, SANTOSAILS requires notification by email to reservations@santosails.com

  • Cancellations within 72 hours prior to departure, no charge appears, 100% refund of the total amount takes place, excluding early reservations with secured dates, special offers, full day or island hopping charters.
  • Any changes that will be placed within 72 hours prior to departure are subject to availability and will be not charged with any extra fees. In case of no availability, a full refund will take place.
  • Cancellations or any changes within less than 71 hours prior to departure, 100% of the total amount will be charged as a cancellation fee.
  • For early reservations (less than 72 hrs) to secure the dates appears 30% refundable deposit.
  • For any special offers, full-day or island hopping charters appear 30-50% non-refundable deposit charge.